Terros Health is pleased to share an exciting and rewarding opportunity for an Engagement Specialist working at our 27th Avenue Certified Community Behavioral Health Clinic (CCBHC).

Reporting to the Clinical Site Director, participates as a member of an interdisciplinary clinical team working with individuals diagnosed with a General Mental Health and Substance Abuse diagnoses. Completes annual assessments, crisis treatment plans, individualized service plans, and outreach assistance. Communicates and documents client progress and all outreach efforts in a professional, efficient, and timely manner. Uses brief clinical interventions, motivational Interviewing, and supportive listening skills to engage and support clients receiving services.

We are a healthcare company focused on the whole person, providing primary care, and specializing in mental health and substance use treatment for the last 50 years. We help people live their lives in recovery and we save lives every day.

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than four decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.

Recently awarded among Arizona’s Most Admired Companies in 2022

Terros Health is hiring an Engagement Specialist at our 27th Avenue, Certified Community Behavioral Health Clinic (CCBHC) in Phoenix, AZ. 

Full-Time, Employed

Monday-Friday, 8am-5pm

No Weekends

A Bachelor’s Degree (Not in the Field of Behavioral Health) and One (1) Year of Behavioral Health Experience, OR

 Bachelor’s Degree in the Field of Behavioral Health and Any Behavioral Health Experience

Basic Understanding of the DSMM-V Preferred

Offering Excellent Salary

Full Benefits, Including 401K, and Generous PTO/PST (4+ weeks)

$2,000 sign on Bonus! External candidates only!

Engagement Specialist Duties Include:

• Works collaboratively with the clinical team to engage, educate, communicate, and coordinate care with clients receiving behavioral health services.
• Conducts outreach and follow-up of services including, but not limited to, crisis interaction, missed appointments, and hospital discharges to ensure adequate resources are available and in place.
• Ensures ongoing collaboration, including the communication of appropriate clinical information with other involved parties as appropriate. Coordinates care with a client’s family, behavioral and general medical providers and other involved supports including educational, social, judicial, and other State agencies.
• Participates in clinical staffing’s, case conferences, or other meetings, with or without the client or his/her family or other natural support participation.
• Provides excellent customer service to clients, internal and external provider agencies, State entities, or other stakeholders (e.g. probation officers, advocates, family members, hospital staff, jail staff, vocational rehabilitation, etc.) as needed.

Benefits & Wellness

• Multiple medical plans - including a no premium plan for employees and their families
• Multiple dental plans - including orthodontia
• Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
• 4 Weeks of paid time off in the first year
• Wellness program
• Child Care Support Program
• Pet Insurance
• Group life and disability insurance
• Employee Assistance Program for the Whole Family
• Personal and family mental and physical health access
• Professional growth & development - including scholarships, clinical supervision, and CEUs
• Employee perks and discounts
• Gym memberships
• Tuition at GCU and University of Phoenix
• Car rentals
• Bilingual pay differential

Apply with your resume at wwwterroshealth.org/careers/ 

The applicant must have the minimum combination of education and/or experience:

• A bachelor’s degree (not in the field of behavioral health) and one (1) year of behavioral health experience, or
• A bachelor’s degree in the field of behavioral health and any behavioral health experience
• Interpersonal skills which allow for professional and positive relationships with co-workers, members, families, and other community members.
• Excellent oral and written communication skills, evidenced by a non-judgmental approach, effective listening, and positive interactions.
• Basic understanding of the DSM-V preferred.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, electronic health record (EHR) and NextGen preferred.
• Certified Case Manager preferred.
• Must have or be able to attain CPR/First Aid certification within 60 days of assuming role.
• This role is a non-driving position. This position is performed at one location and does not require travel to various Terros Health centers. May be 18 years of age and with less than two years’ driving experience or no driving experience.
• Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.
• Must be able to complete the DCS Central Registry Clearance process.
• Must pass a TB Test.

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.