Terros Health is pleased to share a rewarding opportunity for a Customer Support Agent. Reporting to the Director of Patient Experience, the ideal individual will possess at least one to two years of experience in a healthcare setting, and enjoy helping others. If you’re motivate by improving the lives of the people you serve and affecting positive outcomes: this may be just the opportunity you’ve been seeking.
Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than four decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.
If you are interested in working for one of the State's Leading Healthcare Organizations that promotes Integrity, Compassion, and Empowerment, we encourage you to apply!
As a Customer Support Agent, the successful individual will Function in a fast-paced, team orientated, performance-based inbound/outbound call center environment where calls are monitored and assessed for meeting required performance standards. Project a professional and empathetic image through knowledgeable, and confidential and caring phone interaction. Direct incoming calls, answer inquiries and schedule appointments for direct service locations. Other duties can include, but are not limited to, operator reception, paperwork, data entry, billing, insurance verification and contract servicing. Maintain strict adherence to privacy laws and policies regarding protected health information.