Terros Health is pleased to share a rewarding opportunity for a Patient Advocate. This highly visible position reports directly to the VP of Internal Audit and plays an integral role in our service delivery. As a Patient Advocate, the successful individual will have a high level of interaction with our valued patients and community members and be given an opportunity to bridge the gap between patient communication and delivery of the highest level of care. If you have a passion for advocating for others and positively effecting outcomes; this may be just the opportunity you have been searching for.
Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than four decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.
If you are interested in working for one of the State's Leading Healthcare Organizations that promotes Integrity, Compassion, and Empowerment, we encourage you to apply!
The Patient Advocate offers patients, family members, staff and providers an avenue for resolving patients concerns and facilitating meaningful discussions between Terros healthcare providers, stakeholders, patients and their families. Serves as a trusted and informal information resource, communication channel, conflict resolution point of contact, facilitator and consultant for dispute resolution and quality of care issues. Acts to seek fair and equitable solutions to patient/provider issues. Brings issues to senior leadership to address care delivery improvement efforts. Promotes and fosters effective relationships/communication between patients, community members and Terros Health. This position reports.
Must possess: Well-developed critical thinking and analytical abilities, andTime management, organizational, conflict resolution and judgement skills