Terros Health

  • Clinical Analyst – Service Excellence and Analytics

    Job Locations US-AZ-Phoenix
    Job ID
    # of Openings
    Service Excellence
    Quality Management
    Weekly Hours
  • Overview

    Terros Health, Inc. is a four decade old, fully integrated community healthcare provider: With over 30 clinics throughout the Phoenix metro area, including Tucson, Flagstaff and Prescott Arizona. We have an exciting and immediate need for an experienced Clinical Analyst for our Service Excellence and Analytics group. As one of the state’s leading, healthcare providers: Terros Health offers great work-life-balance, and continued career progression. Each new hire is eligible to participate in our best-in-class employee benefit plan the 1st of the month following their date of hire.

    Benefits include:

    • Medical insurance: PPO Health Reimbursement, HDHP Health Savings Account, and a traditional PPO
    • Vision insurance
    • Dental and Orthodontics insurance
    • Flexible Spending Accounts
    • Accidental Death & Dismemberment insurance
    • Disability insurance
    • Paid Life insurance
    • 401K with company matching (No company matching for the first 6 months of employment)
    • Employee Assistance Program
    • Financial Consultation and Referrals
    • Family & Caregiving Resources and Referrals
    • Legal Consultations
    • Paid Holidays
    • Generous paid time off/Vacation time
    • Paid sick time
    • Tuition discounts through our strategic partnership
    • Employee discounts at LA Fitness athletic clubs
    • Employee discounts on car rental through Enterprise Rental Car

    If you've been in search of a growing organization with a forward thinking, and caring culture: Terros Health may be the company you’ve been looking for.


    Terros is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than four decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need


    If you are interested in working for one of the State's Leading Healthcare Organizations that promotes IntegrityCompassion, and Empowerment, we encourage you to apply!  If you are energized by helping people during their most challenging times, this vital opportunity will be rewarding!


    The Service Excellence & Analytics (SEA) Team is focused on driving clinical and operational improvements throughout Terros Health.  The successful individual in this role will work to standardize, clarify, and create efficiencies in integrated systems and processes across all Terros Health programs.  This will include analyzing information, managing projects, creating deliverables, and driving system changes.

    • Collaborate with key clinical leaders throughout the agency in striving for continuous clinical quality improvement within the agency. 
    • Lead and revitalize a culture of ongoing quality improvement by utilizing a Plan-Do-Study-Act (PDSA) model and promoting quality improvement at all levels of the organization, at every opportunity.
    • Develop procedural documentation, job aids and checklists as needed to support clinical staff in completing tasks accurately and consistently.
    • Keep abreast of changes in health care policy and research changes in payment models.
    • Provide recommendations for process improvement throughout the organization.
    • Participate in clinical training initiatives to advance a consistent vision, philosophy and approach to mission-driven, high quality, outcomes focused clinical care. 
    • Coordinate with clinical leadership, Human Resources and Informatics to ensure all employees have access to high quality user-friendly information, and resources which allow them to reach their potential.
    • Provide project management and leadership to drive key organizational and strategic initiatives to enculturation. 
    • Participate in agency wide Service Excellence Plan.
    • Represent SEA in committee meetings as appropriate. 
    • Provide ongoing support to clinical staff using Electronic Health Record (EHR).
    • Serve as a key point of contact for all employees for quality improvement.
    • Demonstrate and model service excellence throughout the organization.
    • Research changes in health care policy.



    • Master’s degree in behavioral health related field preferred.
    • Health Care Licensure required (e.g. LPC, LAC, RN, LPN, LCSW, LMFT, LISAC, etc.).
    • At least 3 years’ experience in providing clinical care.
    • Experience in quality management, process improvement, and training preferred.
    • Knowledge of PCMH, FQHC, CARF, and other health care accreditation and/or regulatory entities.
    • Knowledge of prospective payment system including MIPS and value based contracting.
    • Experience in leading individuals and groups toward success.
    • Ability to work with employees at all levels of the organization.
    • Ability to think critically and manage change.
    • Knowledge of integrated care and whole person health.
    • Excellent written and verbal communication skills.
    • Highly organized with project management experience and ability to manage multiple ongoing projects.
    • Comfortable with technology and computer applications.
    • Knowledge of NextGen desirable.


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