Terros Health

  • Mobile Crisis Lead

    Job Locations US-AZ-Phoenix
    Job ID
    # of Openings
    Behavioral Health/Social Work
    Crisis Mobile
    Weekly Hours
  • Overview

    Terros is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than four decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.


    If you are interested in working for one of the State's Leading Healthcare Organizations that promotes Integrity, Compassion, and Empowerment, we encourage you to apply!  If you are energized by helping people during their most challenging times, this vital opportunity will be rewarding.


    This position requires an associate or independent level behavioral health license issued by the Arizona BBHEs.  This position will have two purposes: mobile crisis specialist and peer mentor.  This position will:

    • Respond to mobile crisis calls and conduct crisis interventions following the Roberts 7 Stages of Crisis model
    • Need to be able to provide behavioral health prevention, education and crisis stabilization services 
    • Must be able to serve children, adolescents, adults, geriatric and families as well as schools, neighborhoods, organizations and businesses by providing crisis counseling to clients in the community
    • Will be asked to assess individuals in crisis situations that include but are not limited to substance use issues, psychosis, suicidality, homicidal ideations, grief, and domestic violence
    • Operate closely with stakeholders such as CRN, Police and Fire departments, and community organizations to ensure we are providing utmost care and protection for clients and staff
    • Must be able to de-escalate clients and help discover creative solutions to the immediate issues. 
    • Provide clients with appropriate resources and referrals
    • Provide clinically appropriate documentation for all interventions
    • Provide peer supervision to BHT level staff focusing on the use of Roberts 7 stages
    • Conduct field observations on BHT level staff
    • Conduct chart reviews as assigned on BHT level staff
    • Mentor BHT level staff to promote growth and development
    • Work with the mobile crisis clinical managers to create a positive staff development atmosphere
    • Assist in Mobile Crisis New Employee Orientation
    • Assist in providing ongoing training to existing mobile crisis staff
    • Review dispatches with teams and provide guidance



    • Mobile Crisis work experience is preferred 
    • Must be 21 years of age or older. 
    • Must possess an associate or independent license in accordance with the Arizona Board of Behavioral Health guidelines.
    • Preference will be given to applicants with previous crisis counseling experience.
    • Must be able to work well and tactfully with individuals and groups.  
    • Possess a valid Arizona’s Driver’s license, and be able to properly and safely operate a TERROS vehicle.  Incurred traffic violations may be subject to disciplinary action. 
    • Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      • Work 10 consecutive hours or longer if clinical or administrative needs arise.
      • Carry equipment to the team vehicle (approximately 35 lbs.) and during intervention.
      • Ability to use computer equipment in office and in moving vehicle while partner drives.
      • Communicate in person, on phone, and via two way radio.
      • Operate a vehicle safely at various times of day/night depending upon hours worked.
      • Work in an emotionally and physically stressful situation


     May be required at any given time:

    • Tolerate conducting intervention outside in unfavorable conditions (i.e. summer heat, rain, and in wind/dust)
    • Be able to walk up and down multiple flights of stairs
    • Ability to bend at the knees
    • Tolerate conditions in client residences to include smoke, pets (to include rats, snakes, cats, dogs, etc.), smells (i.e. feces, rot, etc.), etc.
    • Be able to quickly escape a dangerous situation regardless of the environment
    • Work overtime and/or past scheduled 10 hour shift as long as required by situation
    • Walking, standing, and/or sitting for extended periods of time
    • Varying times to eat and take breaks
    • Be able to assist in supporting 100 lbs
    • Must have the ability to perform first aid, and cardiopulmonary resuscitation as necessary and appropriate.
    • Confidentiality of client records shall be maintained during and after employment at Terros Health.  Failure to do so may result in dismissal.



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