Customer Service Representative - OLIVE

US-AZ-Glendale
Job ID
2017-2292
# of Openings
1
Category
Customer Service
Program
Business Office
Weekly Hours
40

Overview

Terros Health, Inc. is a four decade old, fully integrated community healthcare provider: With over 30 clinics throughout the Phoenix metro area, including Tucson, Flagstaff and Prescott Arizona. We have an exciting and immediate need for an experienced Customer Service Representative. As one of the state’s leading, healthcare providers: Terros Health offers great work-life-balance, and continued career progression. Each new hire is eligible to participate in our best-in-class employee benefit plan the 1st of the month following their date of hire.

Benefits include:

  • Medical insurance: PPO Health Reimbursement, HDHP Health Savings Account, and a traditional PPO
  • Vision insurance
  • Dental and Orthodontics insurance
  • Flexible Spending Accounts
  • Accidental Death & Dismemberment insurance
  • Disability insurance
  • Paid Life insurance
  • 401K with company matching (No company matching for the first 6 months of employment)
  • Employee Assistance Program
  • Financial Consultation and Referrals
  • Family & Caregiving Resources and Referrals
  • Legal Consultations
  • Paid Holidays
  • Generous paid time off/Vacation time
  • Paid sick time
  • Tuition discounts through our strategic partnership
  • Employee discounts at LA Fitness athletic clubs
  • Employee discounts on car rental through Enterprise Rental Car

If you've been in search of a growing organization with a forward thinking, and caring culture: Terros Health may be the company you’ve been looking for.

Responsibilities

Full-Time and Part-Time Opportunities Available (Including Evenings and Saturdays)

 

As a Customer Service Representative for one of Arizona’s leading, fully integrated, community healthcare providers you will performs a variety of basic and confidential front office duties at one of our state of the art clinics specializing in delivering behavioral health services.

 

Duties will include, but are not limited to, conducting client interviews, verification of insurance and other benefits; co-pay, co-insurance, and deductible payment collection; answering phones, reception, appointment scheduling, interaction with patients, and provision of excellent customer service at all times. Expected to work closely with the medical and clinical teams and assist, as needed, with back office medical assistant responsibilities. The successful individual will work well independently as well as part of a high performing team. Compensation commensurate with experience and qualifications.

Qualifications

 

  • One to two years of healthcare front office experience required
  • Medical Assistant Certification/Diploma highly preferred.
  • CPR/First Aid and AED certification preferred.
  • Knowledge of Microsoft Word and Excel Skills Required
  • Knowledge of State Medicaid System (AHCCCS)
  • Ability to multi-task in a fast paced environment
  • Excellent communication skills.
  • Bilingual preferred.

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