Care Navigator

US-AZ-Phoenix | US-AZ-Phoenix
Job ID
# of Openings
Medical Provider
Primary Care
Weekly Hours


We are pleased to share an exciting opportunity at Terros Health for a Care Navigator.


Terros is a fully integrated healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than four decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.


If you are interested in working for one of the State's Leading Healthcare Organizations that promotes Integrity, Compassion, and Empowerment, we encourage you to apply!  If you are energized by helping people during their most challenging times, this vital opportunity will be rewarding.


The Care Navigator will perform program related activities as assigned including presentations and data reporting. Facilitates teamwork within the organization and participates in evaluation procedures and professional record keeping. Works under the direct supervision of the Focus Program supervisor. Acts as the connection and support for the patient as they receive services; insuring retention, problem solving, and advocacy to support compliance and recovery. Assists Terros Health clinical staff, along with supervisor, in supporting implementation of Focus program goals. Works collaboratively in state, local, and targeted community workgroups, boards, and coalitions to further program goals. Performs all other duties as assigned

  • Tracks and monitors patient test offers and results via Terros Health electronic health record.
  • Follows up on all the medical/clinical appointments “No Shows” to appropriately reengage the clients.
  • Attends assigned clinic days and meets navigated patients to at least first two primary medical appointments
  • Follows up on the pharmacy, clients, staff and all other parties phone calls and generates a response back based on the consult with the medical/clinical staff.
  • Efficent documentation and reporting on all navigation, referral, and linkage to care patient information in the patient navigator database, EMR, and in the patient’s chart
  • Provides direct client service, billable, not less than 50% of work time, typically 80 hours/month.
  • Follows up accordingly/promptly on clients requests via phone/letter at the direction of medical/clinical practitioners.
  • Works independently and collaboratively with health care professional to monitor patient compliance and to ensure successful follow up encounters with navigated patients.
  • Treats all clients with respect and dignity, advocates on the behalf of clients, ensures that client’s treatment goals are representative of their treatment priorities.
  • Actively participates with community, city, regional, and state based events such as health fairs and HIV/HCV testing events.


  • Establishes appropriate client documentations, applications, forms that conform to agency guidelines, RHBA audit tool and best professional practice, and state licensing regulations.
  • Provides reports required for state and other contracts within the guidelines defined by the contract.
  • Leads compensation planning based on role definition, external comparables/market value of position, annual compensation and other reward and recognition programs, as well as developing career pathways.

Administrative Activities

  • Participates in required staff meetings and In-service meetings.   
  • Participates in departmental assessment of treatment and program outcomes by providing requested information related to client treatment.
  • Facilitates team building with peers by appropriate participation in scheduled staff meeting and training and providing support and leadership to other staff members.
  • Completes required CEU’s annually and provides documentation of these activities to the supervisor and Director.

Corporate Compliance

  • Attend and/or complete required corporate compliance trainings, including fraud and abuse prevention
  • Inform appropriate management of suspected fraud or abuse


  • High School Diploma or G.E.D and at least two years in HIV prevention or related field
  • Associates or Bachelors degree preferred.
  • Spanish speaking preferred, but not required
  • Experience in the specific area of work applied for

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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